Help center
Use PetDrivr with less guessing.
Quick instructions for pet owners searching routes and transporters creating profile-backed route links, managing membership, and keeping account details current.
Start here
The common tasks.
These are the things most people need first. Pet owners can search before creating an account. Transporters need an account before creating a profile or posting routes.
Pet owners
Search and contact a transporter.
PetDrivr is built so you do not have to post publicly and wait for messages. You search first, compare quietly, then contact the transporter you choose.
Search for an available route
- Go to petdrivr.com and use the route search near the top of the page.
- Enter the pickup city/state, delivery city/state, and your target date.
- Select Search routes to open matching routes in the PetDrivr app.
- Open a route to review the price, pet types accepted, timing, stops, and transporter profile.
You can browse routes without creating an account. You only need a free account when you are ready to unlock contact details.
Save a route alert
- Search the route you need.
- If there are no matching routes, use the alert form on the no-results page.
- Enter your email if you are not signed in, or save the alert with one click if you are signed in.
- Watch for the confirmation email. Future matching routes will be sent to that email.
You will only receive route-alert emails for the corridor you saved.
Create an account and unlock contact info
- Select Sign up free and choose Pet owner as the account type.
- Confirm your email if the signup email asks for confirmation.
- Return to the route you want and select the contact button.
- Use the phone number or email shown on the route to contact the transporter directly.
PetDrivr does not handle booking payments between pet owners and transporters.
Transporters
Create your profile-backed route links.
Transporters use the dashboard to create a public profile, post routes once, copy route links or Facebook-ready text, review which routes get contact views, and manage the profile details pet owners see.
Add a route
- Sign in at app.petdrivr.com.
- From the dashboard, select Add route or New route.
- Enter the origin, destination, departure date, pet types accepted, available slots, price, and route notes.
- Add intermediate stops if you can pick up or deliver along the way.
- Save the route, review it from the dashboard, then use the share option anywhere you already post.
Free transporter accounts can keep up to two active routes live at one time. Founding Members can post unlimited active routes.
Route cards
Use the route card on the dashboard to edit route details, view the public route, or review contact views for that route.
Before deleting
Delete only routes that should no longer appear in search. If a route may run again, edit or pause it instead.
Edit, pause, or delete a route
- Open the dashboard and find the route card.
- Select the route's edit action.
- Update date, capacity, stops, notes, pricing, or status as needed.
- Save changes, then view the public route to confirm owner-facing details match.
- Delete a route only when it should no longer appear anywhere in search.
After changing phone, email, or business details in settings, check your public profile too. That is the view pet owners use to decide who to contact.
Update your public profile
- Open Settings from the dashboard navigation.
- Update business name, contact details, service area, credentials, vehicle details, and pet handling notes.
- Save changes.
- Open your public profile and confirm the owner-facing version matches the settings you just saved.
This is the sync check we want before launch: dashboard data and public profile data should tell the same story.
What should I keep updated?
Phone number, email, USDA number, insurance, pet types accepted, capacity, service notes, and routes with open space.
What do pet owners see?
They see route details, pricing, profile details you provide, and reviews once enough reviews are available.
Billing and account
Change plans, cancel, or close an account.
Plan controls are in the signed-in dashboard. If Stripe opens a billing portal, finish the change there and return to PetDrivr afterward.
Upgrade, downgrade, or cancel a plan
- Sign in and open the dashboard.
- Open Billing or Plan.
- Select the plan you want: Free or Founding Member. There is only one paid public plan.
- Follow the checkout or billing portal prompts.
- Return to the dashboard and confirm the plan label changed.
Canceling a paid membership returns the account to Free. Free accounts can keep two active routes, so extra active routes may need to be paused or removed before the account returns to Free.
Free
Create a professional transporter profile, share route links, and keep up to two active routes live.
Founding Member
Unlimited active routes, founding/verified badge, featured placement, Empty Carrier Alerts, contact-view tracking, and priority support for $29 per month while founding access is open.
Password, email, and account deletion
- Use Forgot password? on the sign-in page to reset a password.
- Use Settings to update profile and contact details.
- If an email address needs to change, sign in first and check account settings for available email controls.
- To delete an account, contact support from the email address on the account so ownership can be verified.
- Before deleting a transporter account, remove active routes so pet owners do not see stale availability.
Account deletion removes access to dashboard data and route management. Billing cancellation should be handled before deletion if the account has a paid plan.
Still stuck?
Send the page you are on, what you expected to happen, and what happened instead. Screenshots help when a button, email, or dashboard value does not look right.